Refund policy
At Ubranflare, we want you to shop with confidence. We take pride in providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is designed to assist you.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date you receive your order. If you are not satisfied with your purchase, you may request a return within 30 days, subject to the conditions below.
Return Eligibility
To be eligible for a return:
- The item must be unused, unworn and in its original condition.
- The product must be returned with all original packaging, accessories and components where applicable.
- You must provide valid proof of purchase, such as your order number or order confirmation.
- A return request must be submitted within 30 days of receiving your order.
- Certain hygiene, personal-use or clearance items may not be eligible for return once opened or used, unless the item is defective.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery. To help us assess the issue quickly, please provide:
- Your order number
- A clear description of the problem
- Clear photos or videos of the product and packaging
Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, repair or refund.
How to Request a Return
Before returning any product, please contact our customer support team to request return instructions.
Phone: 0799366788
Email: ubranflare@gmail.com
Please include your full name, order number and reason for the return.
Do not return items without first receiving return instructions from our customer support team.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved, it will be processed using the original method of payment where possible. Please allow reasonable processing time for the refund to reflect in your account, depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item is confirmed to be defective, damaged or incorrect due to an error on our part.
Original delivery costs may be non-refundable unless otherwise required by applicable law or agreed by Ubranflare.
Non-Returnable Items
For health, hygiene and safety reasons, certain products cannot be returned once opened, used or damaged by the customer. We may also be unable to accept returns for personalised or specially ordered items unless they are defective or incorrect.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, the standard return process will apply.
Contact Us
If you have any questions about returns or refunds, our customer support team is ready to assist you.
Ubranflare Customer Support
Phone: 0799366788
Email: ubranflare@gmail.com
We are committed to providing a fair, transparent and customer-focused shopping experience. Your satisfaction is important to us, and we will always do our best to resolve any concerns efficiently and professionally.